Frequently Asked Questions
What is your return policy?
On purchase of smartphones & iPhones, we are providing one year after sale support & service warranty. We are also providing buy back option. Customer can exchange his or her device by getting valuation from our Tech experts and then he or she can upgrade his or her device. For further details, you can check our return policies here:
How can I trace my order?
Customer can trace his or her order through his created account with us or by checking provided courier tracking number or by contacting our customer support agent. In case of any issue or delay; prior notice will be given to customer.
What is your shipping policy?
All orders of smartphones & iPhones delivered all over Pakistan with free delivery. In specified cities, customer also can avail open parcel check facility.
Further, we are providing free delivery on all accessories order above rupees 1000. Below this Rs. 150 delivery will be charged for all orders.
What methods of payment are accepted?
We are accepting all modes of payment, including COD, online bank payments & fin tech app transfers.
How long will it take for my items to arrive?
Normally, we deliver all over Pakistan within 1 to 3 days through standard courier services. For open parcel delivery service in Faisalabad; customer can visit & shop immediately by visiting our office during working hours.
How can I assess and check used product quality?
First, customer can check full product disclosure provided along with every item. Then customer can check unique diagnostics report, attached with every used iPhone & smartphone. Further making sure guarantee and surety; we are providing our own after sale support & service for one year, after every order.
Do you provide PTA approval services?
Yes, we provides PTA approval along with tax registration estimate. Contact Us thorugh our dedicated customer support.
Do you provide check before payment service in all over Pakistan?
Right now we are providing free open parcel delivery in four major cities of Pakistan including Faisalabad, Lahore, Karachi & Islamabad. Through this service, customer can check ordered device before payment.
What are your office hours?
Our office remains open 10:00 am to 8:00 pm from Monday to Saturday.
What kind of accessories for smartphones do you offer? Are they original or copy?
We provides every kind of accessories like iPhone cables, converters, chargers, phone cases and other complimentary smartphone accessories with true & full disclosure. To make sure quality standard, we mostly sort things with high performance results and real value to money for customer.
What is NSYS diagnostics?
NSYS diagnostics is a world renowned third party system-cum-software to check electronic gadgets and smartphones for authentic fitness report. Due to authentic processes and high security, these diagnostics can’t be change and temper.
MobiPro provides certified diagnostic report on 39+ points on every used iPhones or gadget purchase. We dispatch every used smartphone & iPhone with their own unique system generated diagnostic report.
Do you sell original iPhones?
Yes, we sell original iPhones in new and used condition. We processed every used item through authentic diagnostic tools like NSYS and make sure safe & secure data cleansing. Further, first time ever in Pakistan, we provides MobiPro one year after sale warranty on used & second hand iPhones with payment after check facility in big cities of Pakistan.